On August 5, 2011, we discussed that with the transparency of claims being reported to Medicare via MMSEAMedicare Medicaid and SCHIP Extension Act Section 111Section 111 of the Medicare Medicaid and SCHIP Extension Act stating requirements for mandatory insurer reporting
, we have seen an increase in the instances of improper denial of coverage to Medicare beneficiaries.
This appears to be a widespread problem which is affecting not only the Medicare beneficiary, but the entire insurance industry. For our August 5th blog posting, please click here.
On November 16, 2011, CMSCenters for Medicare and Medicaid Services held a teleconference for liability insurance (including self-insurance), no-fault, and workers’ compensation, collectively recognized as Non-Group Health Plans (NGHPNon-Group Health Plan - liablity (including self-insurance), no-fault and workers' compensation), to address MMSEAMedicare Medicaid and SCHIP Extension Act Section 111Section 111 of the Medicare Medicaid and SCHIP Extension Act stating requirements for mandatory insurer reporting
technical issues. Several callers, including industry associations as well as insurance carriers, took the opportunity during the question and answer session to express their frustration to CMSCenters for Medicare and Medicaid Services regarding the issue of beneficiaries being inappropriately denied coverage due to the improper handling of information supplied during Section 111Section 111 of the Medicare Medicaid and SCHIP Extension Act stating requirements for mandatory insurer reporting
reporting. The amount of discussion surrounding this issue confirms that it is a widespread issue and it was made very clear to CMSCenters for Medicare and Medicaid Services through these discussions that this is a very important issue requiring CMSCenters for Medicare and Medicaid Services’ immediate attention.
During the call, it was also noted that there is a perception by beneficiaries that the insurance industry is responsible for this issue because they do not fully understand the Medicare coordination of benefits process. One insurance industry association informed CMSCenters for Medicare and Medicaid Services they were recommending that Medicare beneficiaries contact their congressional leadership about specific instances where Medicare has improperly denied coverage.
The following instances of improper Medicare coverage denial were noted during the call:
- Denial of coverage occurring when there is an open payment obligation and ongoing responsibility for medical (ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case)) reported via Section 111Section 111 of the Medicare Medicaid and SCHIP Extension Act stating requirements for mandatory insurer reporting
- Denial of coverage when the proper ICD-9International Classification of Diseases, 9th Revision codes are reported for the accepted injuries
CMSCenters for Medicare and Medicaid Services confirmed that they are aware of these issues, have received specific examples of inappropriate denial of benefits, and are looking into them. Over the last several months, CMSCenters for Medicare and Medicaid Services stated that they have been focused on outreach and education of contractors and providers to put a stop to this issue. Additionally, CMSCenters for Medicare and Medicaid Services indicated that they have not advised their contractors to deny claims solely because there is an open NGHPNon-Group Health Plan - liablity (including self-insurance), no-fault and workers' compensation record of ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case) without examining whether the payment sought was due to a specific illness/injury related to the ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case) report.
CMSCenters for Medicare and Medicaid Services offered the following helpful hints to assist in reducing these issues:
- For ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case) reports, only submit ICD-9International Classification of Diseases, 9th Revision codes related to the accepted injuries. For example, if ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case) has been accepted for a broken arm, only ICD-9International Classification of Diseases, 9th Revision codes related to the arm injury should be reported. ICD-9International Classification of Diseases, 9th Revision codes pertaining to unrelated diagnoses such as hypertension and diabetes should not be included even if they appear on billing forms.
- Assure proper ICD-9International Classification of Diseases, 9th Revision codes are reported. Reporting vague or inaccurate ICD-9International Classification of Diseases, 9th Revision codes can lead to improper denial of coverage.
- Supply as many ICD-9International Classification of Diseases, 9th Revision codes as needed to adequately document the injuries and diagnoses accepted (ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case)) for that claim.
- Responsible Reporting Entities (RREsResponsible Reporting Entities - payers subject to Mandatory Insurer Reporting Requirements mandated by Section 111 of the MMSEA) have the option to make an immediate report of ORMOngoing Responsibility for Medicals (i.e., carrier accepting payment responsiblity for case) termination prior to their next assigned quarterly report submission by contacting the COBCCoordination of Benefits Contractor Call Center at 1-800-999-1118 (specific instructions are in User Guide 3.2- need to provide link).
- The Medicare Secondary Payer Recovery Contractor (MSPRCMedicare Secondary Payer Recovery Contractor - responsible for verification of conditional payments) is not the proper entity to contact regarding denial of Medicare coverage.
If all else fails, the beneficiary is not without recourse. CMSCenters for Medicare and Medicaid Services confirmed that there is an appeals process that the beneficiary can follow if they disagree with the denial. For further information on the Medicare appeals process please see our blog dated August 5, 2011.
While Section 111Section 111 of the Medicare Medicaid and SCHIP Extension Act stating requirements for mandatory insurer reporting
reporting was created to assist in the recovery process, it has not been smooth sailing for all parties involved. The industry appears hopeful that CMSCenters for Medicare and Medicaid Services will take heed to the seriousness of this issue and take steps to correct problems on their end. However, in order to fully overcome these issues it will take the effort of not only CMSCenters for Medicare and Medicaid Services, but also everyone involved in this cumbersome and complex process.